A+ Certification Windows Specialty Module!
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Windows Specialty Module: Domain 1.0 | Domain 2.0 | Domain 3.0 | Domain 4.0 | Domain 5.0

Domain 1.0 Function, Structure, Operation and File Management

This domain requires knowledge of DOS, Windows 3.x, and Windows 95 operating systems in terms of its functions and structure, for managing files and directories, and running programs. It also includes navigating through the operating system from DOS command line prompts and Windows procedures for accessing and retrieving Information.

1.1
Identify the operating system's functions, structure, and major system files.

Functions of DOS, Windows 3.x and Windows 95 - Major components of DOS, Windows 3.x and Windows 95 - Contrasts between Windows 3.x and Windows 95 - Major system files, what they are, where they are located and how they are used: System, Configuration, and User Interface files - DOS - Autoexec.bat - Config.sys IO.sys - Ansi.sys - Msdos.sys - Emm386.exe - Command.com - Windows 3.x - Win.ini - System.ini - User.exe - Gdi.exe - Win.com - Krnlxxx.exe - Windows 95 - IO.sys - Msdos.sys - Command.com - Win.ini - Program.ini - System.dat - User.dat

1.2
Identify ways to navigate the operating system and how to get to needed technical information.

Procedures (e.g., menu or icon driven) for navigating through DOS to perform such things as locating, accessing and retrieving information - Procedures for navigating through the Windows 3.x/Windows 95 operating system, accessing, and retrieving information - How DOS organizes and structures files in directories - Root directories - Folders and subfolders.

1.3
Identify basic concepts and procedures for creating and managing files and directories in DOS/Windows.

File naming conventions - File types - File formats - Command syntax.

1.4
Identify the procedures for viewing files and changing file attributes, and the ramifications of changes (e.g., security issues).

Use Attrib.exe - Read Only, Hidden System, and Archive attributes - View Menu and using tabs.

1.5
Identify the procedures for basic disk management.

Using disk management utilities - Backing up - Formatting - Partitioning - Defragmenting - Scandisk.

1.6
Identify how the operating system stores information on the hard drive in file allocation tables.

Virtual File Allocation Table (VFAT) FAT32

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Domain 2.0 Memory Management

This domain requires knowledge of the types of memory used by DOS and Windows, and the potential for memory address conflicts.

2.1
Differentiate between types of memory.

Conventional - Extended/upper memory - High memory - Expanded memory - Virtual memory.

2.2
Identify typical memory conflict problems and how to optimize memory use.

What a memory conflict is - How it happens - When to employ utilities - Illegal operations occurrences - Conflicts with 16-bit applications/Windows 95 operations MemMaker or other optimization utilities - Himem.sys - Use of expanded memory blocks (using Emm386.exe)

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Domain 3.0 Installation, Configuration and Upgrading

This domain requires knowledge of installing, configuring and upgrading DOS, Windows 3.x, and Windows 95. This includes knowledge of system boot sequences.

3.1
Identify the procedures for installing DOS, Windows 3.x and Windows 95, and bringing the software to a basic operational level.

Partition - Format drive - Run appropriate set up utility - Loading drivers.

3.2
Identify steps to perform an operating system upgrade.

Upgrading from DOS to Win95 - Upgrading from Win 3.x to Win95; Loading drivers.

3.3
Identify the basic system boot sequences for DOS, Windows 3.x and Windows 95, and alternative ways to boot the system software.

Booting a system from floppy, hard drive Strategies to be used - Safe mode DOS mode - Mufti-boot configurations

3.4
Identify how Windows 95 uses plug and play, and how it functions.

BIOS/OS recognizes peripherals and loads appropriate drivers and assigns system resources - When working properly-when not working properly.

3.5
Interpret instructions and identify the procedures for loading/adding device drivers and the necessary software for certain devices.

DOS - Some devices will contain an install utility which should install drivers automatically. Some devices will only supply a driver file which must be manually installed by editing the Config.sys and/or Autoexec.bat - Windows 3.x, Windows 95 procedures.

3.6
Identify the procedures for changing options, configuring, and using the Windows printing subsystem.

3.7
Identify the procedures for installing and launching typical Windows and non-Windows applications.

3.8
Identify the procedures for editing AUTOEXEC.BAT and CONFIG.SYS files.

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Domain 4.0 Diagnosing and Troubleshooting

This domain requires the ability to apply knowledge to diagnose and troubleshoot common problems relating to DOS, Windows 3.x and Windows 95. This includes understanding normal operation and symptoms relating to common problems.

4.1
Recognize and interpret the meaning of common error codes, startup messages, and icons from the boot sequence for DOS, Windows 3.x, and Windows 95.

DOS - Incorrect DOS version - Error in CONFIG.SYS line XX - Bad or missing Command.com - Windows 3.x - Himem..sys not loaded - Unable to initialize display adapter - Swapfile corrupt - A device referenced in Win.ini could not be found - Windows Splash Screen is displayed - Bad or missing - Command.com - Windows 95 - Missing or corrupt Himem.sys - No operating system found - Safe Mode - VFAT initialization failure - Bad or missing Command.com

4.2
Identify the steps required to correct a startup or boot problem.

4.3
Identify the steps to create an emergency boot disk with utilities installed.

4.4
Recognize Windows-specific printing problems and identify the procedures for correcting them.

Print spool is stalled - Driver is set for bi-directional printing, but user is using a unidirectional cable - Incorrect/incompatible driver for print - Printer port is not set up correctly in device manager (ECP, EPP, Standard) - Printer not set up to print to correct port.

4.5
Recognize and categorize common problems and identify what could cause them.

General Protection Faults - System lock up - Operating system will not boot - Option will not function, Application will not start or load - Cannot log on to network.

4.6
Identify the purpose of and procedures for using various DOS and Windows-based utilities and commands/switches to diagnose and troubleshoot problems.

DOS - MSDOS - Scandisk - Defrag.exe - Mem.exe - Edit.com - Fdisk.exe - Attrib.exe - Windows-based tools - Scandisk - Defrag.exe - Device manager - Conflict troubleshooter - Sysedit.exe - Control Panel

4.7
Identify the procedures to install and configure DOS applications, and potential problems in Windows 95.

Setting memory - Setting screen size - Identify where to load up in memory - Select whether to run full screen or windowed screen in Win95 - Determine whether to display the Win95 toolbar - Enable/disable dynamic memory allocation - Illegal operations error - Application may quit and Windows 95 stops functioning

4.8
Identify concepts relating to viruses and virus types - their danger, their symptoms, sources of viruses, how they infect, how to protect against them, and how to identify and remove them.

What they are - Sources - How to determine presence - Removal Prevention - Boot sector virus - FAT virus - Memory virus - Macro virus - CMOS virus

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Domain 5.0 Networks

This domain requires knowledge of network capabilities of DOS and Windows, and how to connect to network including what the Internet is about, its capabilities, basic concepts relating to Internet access and generic procedures for system setup.

5.1
Identify the networking capabilities of DOS and Windows including procedures for connecting to the network.

Sharing disk drives - Sharing print and file services - Installing software - Network type and network card.

5.2
Identify concepts and capabilities relating to the Internet and basic procedures for setting up a system for Internet access.

Downloading - E-mail - HTML - HTTP - FTP - Domain Names (Web-sites) - ISP - Dial-up access - Configuring modem - Configuring browser - E-mail set up.

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